What Airline Outages Tell Us About Social Customer Care

It may happen to you. And it may happen at the most inopportune time. Perhaps you’ll be flying to meet an important client, headed to a best friend’s wedding, your dream vacation, or heaven forbid, a loved one in need. Travelers are some of the world’s most vulnerable customers and this new trend of IT outages by some of our most trusted airlines has surely impacted flyers in a very personal and upsetting way.

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References: http://www.conversocial.com/blog/what-airline-outages-tell-us-about-social-customer-care

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